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Site Help
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Welcome to our help section. Reflections Photography is committed to providing top quality event photographs. To assist customers in finding and ordering photographs, we’ve created a list of frequently asked questions and their answers below. If you don’t find the answer to your question, please contact us at support@reflectionsorders.com or give us a call at (800) 835-8201.
Locating Photographs:
Ordering Online:
Ordering Options:
Image Processing and Customer Service:
Privacy and Security:
Locating Photographs:
Q: How do I find my photograph right after the event?
A: Before the images are posted online (typically in the first few days after the event), you can leave your email address for us to contact you when your photographs are available. Simply click on the event name or use the drop down menu to find the event name, and fill out the form on the event page. The email that we send out will include a hyperlink to the event photographs.
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Q: How do I find my photograph once the photographs are available for viewing?
A: Once the photographs are posted online, you can access the photographs by first visiting the event page which is accessed by clicking "Browse & Order Photographs" on our home page (www.reflections-photo.com) and clicking on your event from the list or by using the drop-down menu. Once you are on an event page, you can choose a category or enter your name in the field provided. Make sure you check the circle next to the field you choose before you hit “Search for Photos.” Alternatively, you can click on “View All Photos” to visit the gallery of all photographs from an event.
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Q: When I look for my photograph, I don’t see my picture. How can I find my photograph?
A: The dynamic nature of event photography makes it challenging to take identifiable photographs of every attendee. We always strive to categorize photographs taken to allow event attendees to find their photographs as quickly and easily as possible. If you don't see your photograph by looking in the categories, try clicking "View All Photos". If you don't see your photo, unfortunately we did not capture a photo of you at the event.
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Q: How does the “Lost and Found” section work?
A: This section of each event is comprised of photographs we were unable to identify to a particular attendee. Typically, you limit your search by gender and category using the drop down menus. For instance, you could search the “Lost and Found” for all photographs of females at a Monday luncheon.
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Q: How else can I find my photo?
A: Additionally, many attendees find it worthwhile to simply browse through all the photos from an event, looking for their friends and family members.
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Q: Do you have photographs of every attendee for every event?
A: Unfortunately, no. While we do our best to capture top-quality, identifiable photographs of every attendee, the circumstances of event photography make this impossible. While we have been recognized as the industry leader for our coverage, quality, and customer experience, there are always a few attendees who manage to sneak by our photographers.
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Ordering online:
Q: How do I order a photo?
A: Once you find your photo, you can order easily by clicking either directly on the thumbnail-size proof or on the “Order this Photo” button below the image. This will bring you to a shopping cart where you will fill in print size and quantity.
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Q: Can I order two different photographs as part of a package?
A: No. To take advantage of the package pricing, each print within a package must be of the same image.
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Q: How do I add more than one image to my order?
A: To order more than one image, simply click on the “Add photos to cart” link at the top of the “Shopping Cart” page. This will bring you back to the event page, from which you can easily add additional prints. At any time during the ordering process, you can view your what images you’ve ordered by clicking on the “Shopping Cart” link at the top of every page.
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Q: I tried adding photographs to my cart, but haven’t had any success. What’s going wrong?
A: To order through the Reflections Photography Web site, you must have “cookies enabled” which will permit you to use the shopping cart feature. To enable this feature in Internet Explorer, visit Tools/Internet Options/Security Settings and check the “Enable Cookies.”
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Q: How long will it take once I order to receive my products?
A: Time to ship each order depends on the products ordered. Prints typically ship out 7-10 business days. All other products typically ship out in 4-6 weeks.
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Ordering Options:
Q: I received a notice in the mail. Can I still order online?
A: Absolutely. Just follow the instructions to find your photograph and place your order.
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Q: What are the options to ordering online?
A: It's easy to order your photos through 4 easy options.
- Order online at www.reflectionsorders.com.
- Order via fax (817) 665-0047. Use either the form you’ve received in the mail or print out the form which you can access from the “mail/fax order form” from the bottom of the shopping cart in a particular event.
- Mail. Print and complete the specific order form for the event and mail it to:
Reflections Photography
Customer Service Center
3333 Quorum Drive, Suite 200
Fort Worth, TX 76137
- Order via phone: (800) 835-8201
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Image Processing and Customer Service:
Q: Will the photo I receive have similar quality to the one I see in the proof on the screen or in my mailer?
A: The proofs you see online and in the mail order forms are screen-resolution representations and are lower quality and resolution than the actual images from which enlargements are printed. This technology allows visitors to the web site to view images which load up quickly, even over slow Internet connections, while still allowing us to achieve top-quality prints when an order is placed.
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Q: How will the photograph be cropped for enlargements?
A: As photographs are enlarged, the height/width ratio changes, so the print you receive may require cropping from the pictures’ edges. We address each image individually at the time of printing to determine the best manner to crop images to preserve the shot’s appearance.
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Q: What type of process does Reflections Photography use to print photos?
A: We employ state-of-the-art digital processing using silver halide printing equipment. All images are printed on high-quality photo paper.
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Q: Are your photos guaranteed?
A: If you are not satisfied with your order for any reason, simply notify us within 60 days so that we may either correct the order or so that we may credit your credit card with a refund. After 60 days you will be issued a Reflections Photography credit that may be used to purchase another item(s).
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Privacy and Security:
Q: Is my credit card safe to submit online? Is your website secure?
A: When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. To learn more about SSL, Click Here.
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Q: How do you protect your users privacy?
A: Reflections Photography abides by a very strict privacy policy which has been reviewed and approved by Truste, the leading online authority on the protection of consumer’s privacy rights.
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Q: How do I obtain permission to use photos for editorial, promotional, or advertising purposes?
A: All images are copyright protected by Reflections Photography. Photographs are intended for personal use and permission must be obtained to publish any materials created by Reflections Photography. This copyright policy also applies to our website. Please contact us for your specific requirements.
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